Ready to make a real impact? Join Ambercare/Addus HomeCare and help older adults and individuals with disabilities live safely and independently at home!
We’re looking for a driven, organized, and compassionate Service Coordinator/Location Recruiter to lead the charge in scheduling caregivers, ensuring top-quality service, and recruiting top talent to join our caregiving team. You’ll be the go-to problem solver—juggling schedules, supporting field staff, handling client updates, and stepping in to keep care plans on track. If you thrive in a fast-paced environment and love making a difference, this is your moment!
Hours: Full Time - Monday through Friday 8 am to 5 pm
Work location: In Office: Ambercare 2708 N Prince Suite A Clovis, NM 88101-9391
Position Summary: Responsible for scheduling and supervising in-home care workers and clients in a geographic area. If you seek a challenging position with the satisfaction of knowing that you have helped older people and people with disabilities live safely at home, this is the job for you! Supervisory and/or home care experience preferred. Bilingual Required
At Addus we offer our team the best:
- Medical, Dental and Vision Benefits
- Monthly Bonus
- Daily Pay
- Continued Education
- PTO Plan
- Retirement Planning
- Life Insurance
- Employee discounts
Essential Duties:
- Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence.
- Provides alternate coverage to ensure the client’s care plan is followed and client services are not interrupted.
- Contacts care providers and clients to provide service updates
- Conducts monthly client wellness calls and conducts home visits as required
- Provides thorough, complete follow-through on escalated client complaints and theft claims
- Supervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the company’s policies and guidelines
- Ensures the appearance of the branch’s open environment is professional: neat, clean, orderly and generally free of clutter
- Maintains a high degree of confidentiality at all times due to access to sensitive information
- Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency
- Follows all MCO, Medicare, Medicaid, and HIPAA regulations and requirements
- Abides by all regulations, policies, procedures and standards
- Coordinates staffing requirements and provides recruitment assistance to the Agency Director, Regional Director, and Human Resources
- Researches a wide variety of resources to stay current on business, competitor presence and industry trends, as well as develops pipelines for critical positions. Researches trade publications & develops industry networking contacts
- Develops, revises and maintains recruitment plan as necessary; including developing print and electronic media ads
- Responsible to research, create, coordinate, implement and maintain social media, electronic and print media opportunities
- Coordinates and drives the field recruiting and hiring process to include: sourcing, scheduling, interviewing, selecting, negotiating and extending offers (including explanation of compensation plans, benefits, etc.)
- Initiates and coordinates pre-employment protocol and offer presentation process which includes interviews, assessment testing, reference checks, background checks, etc.
- Completes the initial screening of candidates, conducts reference and criminal background checks, assessment testing, orientation, and other aspects of the on-boarding process.
- Ongoing active-employee file maintenance and compliance assurance
- Develops and executes creative sourcing strategies to identify top talent including direct sourcing/cold-calling, networking, internal referral generation, job fairs, internet and intranet postings and resume searches
- Identifies trends and innovative recruiting techniques in order to be competitive in recruiting practices
- Audits new hire employee packets to ensure they are complete and compliant
- Coordinates the general orientation of new hires by preparing all new hire information, conducting the orientation session, processing I.D. badges, and addressing any employee concerns
Position Requirements & Competencies:
- Must have high school diploma or equivalent.
- 4 years of office experience and Management
- 1 year of Industry experience required
- Interpersonal, organizational and communication skills.
- Computer skills including but not limited to Microsoft Word, Microsoft Excel and Scheduling program.
- Must have reliable transportation.
- Bilingual Required
Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
To apply via text, text 9001 to 334-518-4376
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