Specialist Scheduling

Ambercare Hospice is seeking a compassionate and dedicated Specialist Scheduling to join our newly restructured team in Albuquerque, NM. Under new leadership, we are proud to cultivate a culture rooted in compassion, trust, flexibility, and transparency. This is an exciting opportunity to be part of a positive transformation—where team members support and uplift one another in order to provide the highest quality care to patients and their families during life’s most critical moments.

Ambercare is a leader in home health and hospice care throughout New Mexico, with over 20 years of trusted service. As part of the Addus HomeCare family, we serve thousands of patients across the region—combining heart, professionalism, and the highest standards of care.

Why Choose a Career with Ambercare Hospice?

• Monday – Friday
• Competitive pay
• Meaningful work supporting patients and families in their time of greatest need
• Career Growth: 80% of our nurse leaders started in field roles—we promote from within.
• Comprehensive Benefits Package: Enjoy full benefits starting the first of the month after hire, including medical, dental, and vision coverage. A 401(k) with company match, generous paid time off, tuition reimbursement, and a Hospice Certification bonus and salary increase. Plus, earn merit-based raises based on your performance.
• Employee Referral Program: Earn extra by referring great people to join the team
• Exclusive Employee Discounts: Access savings on travel, shopping, entertainment, and more through our perks program

What You’ll Do:

• Confirms patient appointments and perform patient reminder calls according to client guidelines
• Manages client and care provider’s schedules efficiently
• Tracks and reports daily scheduling metrics and communicates all client scheduling trends to management
• Answers all incoming calls and provide exceptional customer service to all callers, patients, clients, and visitors
• Maintains patient records in billing/scheduling system formats and in hard copy
• Completes patient schedules, forms, and all correspondence
• Initiates and obtains patient insurance benefits and authorization verification
• Provides additional billing and customer service support

Qualifications:

• High school diploma required. College degree a plus
• Bilingual in Spanish is a plus
• Experience in a high-volume medical office environment required
• Scheduling patients and patient testing preparation experience in a physician office preferred
• Computer Proficiency – MS Office
• Ability to work well with others in a professional manner in a team-oriented environment
• 2 years in a medical setting preferred
• Valid driver’s license and proof of insurance is required

This is your opportunity to do work that truly matters — right now. If you're ready to jump into a high-impact role with heart and purpose, APPLY TODAY! We can’t wait to connect with you.

#ACHOS