POSITION SUMMARY: This position will be responsible for greeting our clients as the first point of contact.
Confirms patient appointments and perform patient reminder calls according to client guidelines
Manages client and care provider's schedules efficiently
Tracks and reports daily scheduling metrics and communicates all client scheduling trends to management
Answers all incoming calls and provide exceptional customer service to all callers, patients, clients and visitors
Maintains patient records in billing/scheduling system formats and in hard copy when indicated
Completes patient schedules, forms and all correspondence
Provides additional billing and customer service support
Maintains a high degree of confidentiality at all times due to access to sensitive information
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
Follows all Medicare, Medicaid, and HIPAA regulations and requirements
Abides by all regulations, policies, procedures and standards
Performs other duties as assigned
Maintains positive internal and external customer service relationships
Maintains open lines of communication
Plans and organizes work effectively and ensures its completion
Meets all productivity requirements
Demonstrates team behavior and promotes a team-oriented environment
Actively participates in Continuous Quality Improvement
Represents the organization professionally at all times
POSITION REQUIREMENTS & COMPETENCIES:
High school diploma required. College degree a plus
Bilingual in Spanish is a plus
Experience in a high volume medical office environment required
Scheduling patients and patient testing preparation experience in a physician office preferred
Computer Proficiency -- MS Office
Ability to work well with others in a professional manner in a team oriented environment
2 years in a medical setting preferred
WORKING CONDITIONS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.
ENVIRONMENT: Moderate noise level similar to a typical office environment with computers, printers, and work activity.
Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.